Role: Digital Health Deployment Toolkit Design Consultant
Work Type : Consultancy
Level: Individual contract (equivalent to L4)
Duration: 60 days (1 May – 30 August 2017)

Duty Station: Remote

If you are a committed, creative professional and are passionate about making a lasting difference for children, the world’s leading children’s rights organization would like to hear from you.For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children’s survival, protection and development. The world’s largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.

BACKGROUND

UNICEF recently finalized the 2016-2030 Strategy for Health to realize its vision of a world where no child dies from a preventable cause, and all children reach their full potential in health and well-being. The Health Strategy has the following main objectives:

  • Address inequities in health outcomes
  • Promote integrated, multi-sectorial policies and action
  • Strengthen health systems, with a focus on emergency preparedness, response and resilience

To support the overall vision and health strategy, UNICEF developed a health systems strengthening (HSS) approach, where HSS is defined as “actions that establish sustained improvements in the provision, utilization, quality and efficiency of services delivered through the health system, and encourage the adoption of health behaviors and practices”.

UNICEF has long been a global leader in designing and scaling digital health innovations globally and is recognized as a true innovator in this space. The Global Innovation Center (GIC) was established to support the organization to further integrate and institutionalize the use of digital tools to improve the efficiency, quality, and reach of UNICEF’s health programs. With the release of the new Health Strategy, now is an opportune time to strategically define how digital tools can be used to support the new strategic goals and plan, through a HSS lens, and equip UNICEF and counterparts at the country level with practical, field-ready tools to support the design and deployment of digital health interventions.

Experience shows that the most effective and scalable digital health interventions are designed and tailored to country (and sub-national) contexts and, most important, driven by the needs and ambitions of end-users and local systems. While a range of tools exist to guide teams in designing digital health interventions in this way, the existing tools have proven too generic or too narrow to completely meet the deployment design needs of UNICEF field staff and their partners.

In view of this, UNICEF is seeking a consultant with expertise in translational design research and visual strategy to work with the GIC and Health teams to support the development of a global Digital Health Deployment Toolkit for immediate use and application by UNICEF country offices and their partners around the world.

PURPOSE OF THE APPOINTMENT / MAIN ACTIVITIES

Working closely with the Digital Health Deployment Specialist, the Senior Deployment Specialist, and other key team members from both the Office of Innovation and PD Health, the Digital Health Deployment Toolkit Consultant will lead on the development, testing, and finalization of the Digital Health Deployment Toolkit for UNICEF.

The general objective of this consultancy is to produce a high-quality, user-centred, globally relevant resource for UNICEF and partners to use in the design and deployment of digital health initiatives. This resource will help country offices understand the context of human-centred design (HCD), systems thinking, and ecosystem mapping to incorporate technology into health systems. The guide will also provide concrete and accessible scaffolding and practical steps to launch and complete initiatives – showing the processes of HCD and related methods end-to-end.

The assignment will require an ability to understand complex, abstract concepts, and ability to think creatively about approaches and tools for supporting more user-centered design of technology-enabled programmes in the health sector.

In addition to a deep working knowledge of design thinking methodology and translational design research, the “creative concepting” for this assignment will require the ability to generate ideas to structure and visualize content in a way that ensures accessibility and usability by the intended target audiences. Concepts are expected to be mocked-up as low-fidelity examples of structure/visualization to communicate ideas to team members. Both the creative concepting, along with the actual creative design of the “playbook/toolkit”, will require expert technical capabilities in art direction and graphic design. Specifically, the position will require senior experience in composition techniques for producing polished final pieces, including an understanding of print production processes and knowledge of production techniques (to ensure the viability of creative ideas and design). The consultant should also demonstrate exceptional graphic design skills with thorough mastery of software such as Adobe Illustrator, Adobe Photoshop, and/or other graphic design applications.

MAIN ACTIVITIES

  • Collaborate with UNICEF staff and consultant(s) in creative concepting of user-friendly content and tools that will form key components of a digital health deployment “playbook” or “toolkit”
  • Lead and execute the creative design of the digital health deployment toolkit “playbook/toolkit” (i.e. the productized output of design research and strategic planning guidelines and tools); and
  • Working closely with the Digital Health Deployment Specialist, support prototyping of the product with key internal UNICEF stakeholders to iterate and improve upon the product’s content and creative design; and
  • Based on insights from user testing / prototyping, generate a final draft of the “playbook/toolkit” for digital health deployments along with accompanying materials.

PAYMENT PLAN

  • Monthly payment, based on monthly tasks and progress reports, approved upon monthly review with supervisor.
  • Consultant is responsible for own health insurance
  • Consultant is eligible for standard DSA for all work-related travel
  • Consultants are responsible for assuming costs for obtaining visas and travel insurance

QUALIFICATIONS AND EDUCATION

  • Advanced degree in a relevant field or equivalent related practical experience.
  • At least 7 years of professional experience.
  • Significant experience with project management with an ability to translate complex ideas from various fields into unified, clear guidance is a must.

Specialized Experience and Knowledge required for the assignment

  • Excellent written and verbal communication skills
  • Extensive experience working to support the application of human-centred design and design thinking methodologies in the development context
  • Expertise in art direction and the development of core creative concepts
  • Experience with processing large amount of information and synthesizing it
  • Ability to work in a team and in a diverse work environment.
  • Knowledge of United Nations – particularly UNICEF – processes and work streams

Languages
Fluency in English.

Applications must include:

  • Cover letter
  • CV
  • A sample of work that demonstrates the candidate’s anticipated approach and expected outputs in this assignment.

To view our competency framework, please click here.

Please indicate your ability, availability and monthly rate (in US$) to undertake the terms of reference above.  Applications submitted without a monthly rate will not be considered.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.


Closing Date: 16 April 2017

TO APPLY:
Visit https://www.unicef.org/about/employ/?job=503862
*Posting and application portal for this job on unicef.org can only be accessed during the application period.

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