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Volunteer – mHealth Deployment Assistant

Location of Assignment: Kampala, Uganda (Global Innovation Lab Mbuya)

Language (s) required: Fluency in English

Duration: up to 3 months


UNICEF has been innovating for children for more than 60 years. Innovations support the organization’s 135+ country offices in finding solutions for the world’s most vulnerable children. The UNICEF innovation work includes both policy and practice of innovation in UNICEF, and the larger UN. Innovation in UNICEF is defined as “doing something new or different that adds value.” Innovation is a cross-sectoral function that enhances programme and development effectiveness as well as management and is guided in all contexts by UNICEF’s Innovation Principles ( UNICEF is engaged in testing and scaling up new partnerships, technologies, and collaborations in some of the world’s most difficult operating environments.

In January 2016, the Executive Director established UNICEF’s Office of Innovation in order to establish UNICEF’s innovation functions in one office and leverage the increasing initiatives across UNICEF.  Through this decision, the Executive Director’s vision is to scale up successes to achieve results for children across the organization. The Executive Director has asked the newly unified innovation team to develop a common, coordinated strategic plan that continues to support creativity and agility while addressing key operational risks and enhances efficiencies and enables increased access to innovations.  The newly established Office of Innovation combines:

  • The Global Innovation Centre (GIC) in Bangkok, Kampala and Nairobi: established in 2014, and focusing on Scale Up which looks at expanding the application of proven solutions from one to several countries and regions by UNICEF and partners
  • Ventures in New York which looks at investing in new solutions with a 0-2 year horizon
  • Futures in San Francisco: focusing on what is coming in the 2-5 year horizon and works with big tech partners

UNICEF Scale Up is functioning primarily through UNICEF’s Global Innovation Centre and identifies proven solutions with the potential to be implemented at national scale in multiple countries. The GIC provides the leadership and technical support to deploy and scale these up, expanding their application by UNICEF and others from one to several countries and regions, specifically in the following main areas: Real-time information, Access to information and Youth engagement.


Office of Innovation is looking for a volunteer interested in supporting the work of the scale-up team and its efforts around mobile health and RapidPro for real-time monitoring, specifically:

  • Support users in their ongoing RapidPro deployments in collaboration with Community Manager / Deployment Consultant.
  • Update user documentation related to new software development, specifically around mHealth. Example formats include: screencasts, blog posts, Tweets, user manuals.
  • Compile user stories from UNICEF Country Offices.


  • Any work covered under this volunteer assignment will be unpaid.
  • UNICEF accepts no responsibility for the medical insurance of the volunteer or costs arising from accidents and illness incurred during the internship. Volunteers have to demonstrate a proof of medical and accidental death insurance prior to the beginning of the work.
  • The volunteer is personally responsible for obtaining necessary visa covering the entire period of their volunteer period.
  • Any other expenses, including any other travel, accommodation, general living expenses, health and travel insurance will be the responsibility of the volunteer.
  • Volunteer is expected to provide his/her own equipment (laptop, etc.)


  • University degree in a relevant field or equivalent related practical experience.
  • Experience working with digital platforms
  • Documentation and reporting skills
  • Good computer skills, including office and web applications
  • Good communication and collaboration skills
  • Fluency in English, both verbal and written
  • Residence in Kampala for duration of the volunteer assignment


Fluency in English.


Interested and suitable candidates are requested to send their applications with Subject “Volunteer – mHealth Deployment Assistant” to: on or before 21/08/2016.

Applications must include the following:

Incomplete applications will be disqualified. Applicants must clearly indicate the position applied for and use this order to name file attachments: Firstname_Lastname followed by document e.g. Gold_Mukasa_CV or Gold_Mukasa_CoverLetter. Only short listed candidates will be contacted.

Download the complete Terms of Reference here

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