Duration: 11.5 months
Duty Station: Kampala, Uganda (Global Innovation Lab, Mbuya)
Level: Individual contract (equivalent to NO-A/NO-B)
UNICEF has been innovating for children for more than 60 years. Innovations support the organization’s 135+ country offices in finding solutions for the world’s most vulnerable children. The UNICEF innovation work includes both policy and practice of innovation in UNICEF, and the larger UN. Innovation in UNICEF is defined as “doing something new or different that adds value.” Innovation is a cross-sectoral function that enhances programme and development effectiveness as well as management and is guided in all contexts by UNICEF’s Innovation Principles (http://unicefstories.org/principles/). UNICEF is engaged in testing and scaling up new partnerships, technologies, and collaborations in some of the world’s most difficult operating environments.
In January 2016, the Executive Director established UNICEF’s Office of Innovation in order to establish UNICEF’s innovation functions in one office and leverage the increasing initiatives across UNICEF. Through this decision, the Executive Director’s vision is to scale up successes to achieve results for children across the organization. The Executive Director has asked the newly unified innovation team to develop a common, coordinated strategic plan that continues to support creativity and agility while addressing key operational risks and enhances efficiencies and enables increased access to innovations. The newly established Office of Innovation combines:
- The Global Innovation Centre (GIC) in Bangkok, Kampala and Nairobi: established in 2014, and focusing on Scale Up which looks at expanding the application of proven solutions from one to several countries and regions by UNICEF and partners
- Ventures in New York which looks at investing in new solutions with a 0-2 year horizon
- Futures in San Francisco: focusing on what is coming in the 2-5 year horizon and works with big tech partners
UNICEF Scale Up is functioning primarily through UNICEF’s Global Innovation Centre and identifies proven solutions with the potential to be implemented at national scale in multiple countries. The GIC provides the leadership and technical support to deploy and scale these up, expanding their application by UNICEF and others from one to several countries and regions, specifically in the following main areas: Real-time information, Youth engagement and Access to Information.
As part of this effort, the Global Innovation Centre launched RapidPro – a globally supported communication engine that powers UNICEF’s mobile services in 30+ countries. With the strong uptake of RapidPro by country offices and UNICEF partners, the Global Innovation Centre looks to build a wealth of resource content and a user community portal for anyone from any background to learn, explore, share, and contribute to the use and evolution of RapidPro.
The consultant will mainly work with UNICEF Country Offices and support the roll-out of RapidPro. Furthermore, the consultant will also manage the development of online resources for RapidPro (courses, toolkit, case studies, etc) and create the framework for managing a growing community of RapidPro within and external to UNICEF.
PURPOSE OF THE APPOINTMENT / MAIN ACTIVITIES
To work as RapidPro Community Manager and Deployment Consultant,
- Work in a Help Desk / Concierge capacity to support UNICEF Country Offices, Regional Offices, and other interested sections in training for, the design of, and deploying initiatives powered by RapidPro for UNICEF programming where appropriate and according to specific needs of country programs.
- Manage content and user activity on the RapidPro community website – including outreach to users and technology firms for submitting new case studies, submitting company profiles to the Marketplace, and submitting blog entries on news, tips, and announcements related to RapidPro
- Support the roll-out of RapidPro-based programs and other new innovations together with UNICEF Country offices, including initial assessments, orientation workshops, design and business analysis, on-site and remote support, setup and advise in contracting needs
- Work to ensure that RapidPro knowledge base remains up to date, and moderate user forums to support the RapidPro user community
- Monitor progress on RapidPro roll-out and report upcoming country deployments
- As part of the country support process, support CO’s in preparing country-specific ToR, project proposals, fundraising documents and presentation materials for RapidPro and related solutions
- Prepare regular progress and final project reports
QUALIFICATIONS AND EDUCATION
- University degree in Information Systems Management, Computer Science, International Affairs, International Relations, International Development, Business Management, or similar; or related practical experience.
- Minimum 2 years of professional experience in designing and implementing solutions for large-scale technical projects, etc.
Specialized Experience and Knowledge required for the assignment
- Experience with ICT-related technologies in Africa
- Proven skills in training, workshop facilitation, management, and strategic thinking
- Proven ability to conceptualize, plan, and execute ideas as well as transfer knowledge and skills
- Excellent documentation and communication skills
- Ability to travel (specifically to facilitate on-site trainings and workshops with UNICEF Country Offices)
- Fluency in written and verbal English is a must; competence in at least one other UN language is preferred
- ONLY Ugandan Nationals will be considered
Fluency in English.
HOW TO APPLY
Interested and suitable candidates are requested to send their applications with Subject “RapidPro Community Manager” to: email@example.com on or before 24th July 2016.
Applications must include the following:
- Cover letter
- P11 (http://www.unicef.org/about/employ/files/P11.doc)
- expected monthly rate in USD (total / all-inclusive rate)
Incomplete applications will be disqualified. Applicants must clearly indicate the position applied for and use this order to name file attachments: Firstname_Lastname followed by document e.g. Gold_Mukasa_CV or Gold_Mukasa_CoverLetter. Only short listed candidates will be contacted.