Download the complete Terms of Reference here

Level: P3/NOC

Duty Stations
4 opportunities are available based in the following duty stations:
1. Dakar
2. Nairobi
3. Amman
4. Bangkok or Kathmandu

UNICEF’s role in planning, measuring, tracking, and reporting results for children requires the ability to gather, integrate, and share information between multiple actors. The demands for real-time information and problem solving with partners is vital to this process, especially in humanitarian action. While some country offices have attempted to address these needs individually in the past, eTools is the only institutionally supported platform built for this purpose.

eTools is a platform designed and built by UNICEF to strengthen the way it works with partners in managing results for children.

eTools development follows a phased and modular approach to software development, with releases based on an agreed set of prioritized modules and features. With eTools being incrementally introduced to country offices throughout 2016-17, the need for professionals in product rollout and support is vital. Hence, the eTools project seeks a programme specialist for eTools rollout coordination and support; specifically around:
● Maintaining relationships with country offices interested in deploying eTools
● Advising offices on guidelines for adopting eTools in a country office
● Addressing high level needs by eTools users to Product and Engineering teams
● defining standard procedures and optimizing rollout processes

Key Expected Results
1. Coordination for Field Support (60%)
Assist Country Offices and select partners in adoption of eTools releases with in person and remote support and guide the development of quality training materials to support adoption.
a. eTools is adopted, in a coordinated and transparent manner by Country Offices and their partners involved in released rollout activities.
b. Feedback and reports from Country Offices and partners integrated into training and support packages
c. eTools product knowledge and ownership transferred to Regional Office focal points.
d. Coordination with Community Manager and Technical Writer on refining knowledge and support resources.

2. Programme development (25%)
a. Support in the management of eTools rollout activities, including requirements gathering, and establishment of (continued) business case for eTools.
b. Liaise closely with the Product Team in terms of eTools guidance, uptake, and field responsiveness.
c. Support trainings and training of trainers’ activities at regional levels in support of eTools rollout.
a. eTools rollout functions are competently deployed and adopted at the country level.
b. eTools project team and steering committees kept up to date on feedback from field.
c. Requirements of future releases of eTools reflect country office input.

3. Capacity strengthening (15%)
Liaise with technical staff in M&E, partnership management, ICT, and operations within UNICEF and in partner organisations to facilitate mutual learning in the application of country level eTools adoption frameworks to best practices.
a. Country level eTools adoption frameworks are aligned to best practices and lessons learned from past rollout activities.

Qualifications of the Successful Candidate
1. Education – Advanced university degree in any of the following: Social Sciences, Public Administration, Business Administration, International Relations, International Humanitarian Law, Development Studies, Community Development, Anthropology, Public Health, Education or other fields related to the work of UNICEF. Undergraduate degree with additional work experience will be considered in lieu of advanced degree.
2. Work experience – At least 5 years of progressively responsible professional work experience in international development and/or a global system deployment with proven ability to manage projects involving many stakeholders.
3. Languages
• Bangkok or Kathmandu Excellent writing and communication skills in English and preferred knowledge of at least one other UN language.
• Dakar – Excellent writing and communication skills in English and French.
• Nairobi – Excellent writing and communication skills in English and preferred knowledge of at least one other UN language.
• Amman – Excellent writing and communication skills in English and preferred knowledge of Arabic.
4. Software – Knowledge of MS Office suite, agile development methods, and varying software systems and requirements (relevant to eTools stack and future software development incorporations).

Competencies of the Successful Candidate
Core Values
• Commitment
• Diversity and Inclusion
• Integrity
Core Competencies
• Communication
• Working with People
• Drive for Result
Functional Competencies
• Leading and Supervising
• Formulating Strategies and Concepts
• Analyzing
• Applying Technical Expertise
• Planning and Organizing

Office-based with up to 60% field travel.

Interested and qualified candidates should send submit:
1. Detailed and up-to-date P11 form (which can be downloaded at and/or a CV/resume; and
2. Covering letter explaining what makes you suitable for this position.

Submissions are to be sent to with subject line “eTools Rollout Support Specialist – (duty station)”by latest 2 May 2016, 17:00 EDT.

Applicants must clearly indicate the position applied for and use this order to name file attachments: Firstname_Lastname followed by document e.g. JANE_DOE_CV or JANE_DOE_CoverLetter.

This is an urgent requirement, so successful candidates will be expected to start soon after selection. Please indicate your ability and availability to undertake the terms of reference above.

Please note that acknowledgement of application will be extended only to short-listed candidates.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

Download the complete Terms of Reference here