Title: Global Product Manager – Real Time Information Portfolio
Global Innovation Centre
Duration: 11.5 months
Duty Station: Kampala
Level: Individual contract (equivalent to P4)


In January 2014, UNICEF set up a cross-sectoral Global Innovation Centre. The vision of the newly established Global Innovation Centre is enabling exponential change in reducing inequities and achieving programme effectiveness and results for children. It focuses on innovations that benefit the most deprived people, and the areas with the highest level of inequity, specifically focusing on technologies, tools and solutions that can be deployed and used in remote areas and by people who do not have access to feature technology.

UNICEF´s Innovation Centre focuses on development and global scale of generic solutions, and in close collaboration with UNICEF Country Offices supports the set-up and roll-out of those innovations, specifically in the following main areas:

  • Real-time information: Development and scale-up of innovations to provide real-time information to UNICEF programs and increase transparency and accountability.
  • Access to information and Quality Learning: Development and scale-up innovative solutions to provide improved access to information and quality education.
  • Youth engagement: Scale-up of U-Report and partnerships to promote youth engagement

In order to achieve this, UNICEF Innovation center seeks to hire a Global Product Manager – Real Time Information Portfolio, who can specifically provide product related support towards the further development and global roll-out of Innovations.

The consultant will oversee and manage the Real Time Information Portfolio, support the further technical development of RapidPro and other globally-supported innovations. Furthermore the consultant will also support the identification, conceptualization and prototyping of new innovations based on new technologies and the needs of UNICEF programs. As the Global Product Manager – Real Time Information Portfolio, the consultant will therefore need to work with multiple projects, partners, vendors and ongoing plus new initiatives simultaneously.


To work as Global Product Manager – Real Time Information Portfolio in a team of Innovators, including technical engineers, product and project managers, deployment specialists,

  1. Development and management of Real Time Information portfolio
    a. Establish narrative and scale up strategy and roadmaps for ongoing plus new real time information tools, including RapidPro, U-Report, EduTrac/TracPro, ChatPro, EUMS.
    Delivery: Documents, roadmaps, project plans and other formats as requested by UNICEF.
    b. Document guidance on negotiating and working with external partners to further develop and scale RapidPro and related tools (incl. mobile network operators, other communication channels, etc.)
    Delivery: Documents e.g. MS Office, presentation decks, may be required to present.
    c. Draw narratives for how UNICEF works with government and partners to strengthen health and education systems, along with protecting the rights of children
    Delivery: Documents e.g. MS Office, presentation decks, may be required to present.
    d. Coordinate the development of the applications
    Delivery: Via project management mechanisms, see below
    e. Work with UNICEF country offices to gather product requirements and develop government coordination strategies
    Delivery: teleconferences, webinars, email, input into various standard documents such as concept notes, TORs, technical and product specifications, SOPs. Role involves helping to refine these templates and propose and develop additional ones as relevant.
  2. Coordinate the feature enhancement of the RapidPro software platform
    a. Develop and maintain relationships with UNICEF colleagues that use RapidPro
    b. Prioritize features for development, maintain product roadmap
    c. Advise and assist UNICEF colleagues with the deployment and use of RapidPro
    d. Work with UNICEF colleagues and vendors to develop and maintain RapidPro documentation
    Delivery: using methods described in 1 and 5, as well as the various online communities, websites and other media related to the RapidPro user community.
  3. Create a product strategy for RapidPro’s globally supported apps
    a. Develop product strategy for specific RapidPro apps
    i. Initial near- and long-term goals
    ii. Identify strategic partnership opportunities
    iii. Identify communications needs
    iv. Identify documentation needs
    b. Develop annual product roadmap for RapidPro and related products
    i. Roadmap for next 12 months of product development, this is a rolling roadmap i.e. this is updated at minimum once a month to reflect a 12-month ahead runway.
    Delivery: using methods described in 1, 2 and 5.
  4. Work with UNICEF offices (incl. ITSS and FRG) to further develop a scalable support strategy for real time information systems supported by UNICEF Innovation
    i. Assess UNICEF country office support needs
    ii. Recommendations for internal and external support resources
    iii. Identify potential vendors for providing technical support
    iv. Identify documentation needs
    v. Recommendations for online community forums or other community support options
    Delivery: using methods described in 1, 2 and 5.
  5. Project management of the above in a coherent, collaborative and well communicated manner.
    Delivery: In GIC Annual Work Plan format, via TeamGantt Project Management System and via Regular series of status updates such as bi-weely with supervisor, weekly with vendors, contribution (written and otherwise) to regular reporting including annual reports, donor reports.


  • At least 7 years of professional technical experience and proven experience in translating complex ideas from various fields into unified, clear guidance.
  • Advanced degree in a relevant field which includes but is not limited to social sciences, humanities, technology, public administration, public health, data sciences, business administration; related practical experience will be considered.


  • Experience with technology related projects in a development context and/or the UN
  • Proven skills in training, management, and strategic thinking
  • Proven ability to conceptualize, plan, and execute ideas as well as transfer knowledge and skills
  • Experience managing external software vendors
  • Experience writing technical contracts
  • Experience writing technical documentation
  • Experience with managing RapidPro, RapidSMS or similar systems
  • Experience with coordinating mobile-based systems
  • Familiarity with open-source technology, design and development processes.
  • Excellent written and verbal communication skills.
  • Experience with processing large amount of information and synthesizing it.
  • Ability to work in a distributed team.
  • Ability to work independently, strong self-management skills.
  • Demonstrated ability to work in a diverse, multi-cultural and multi-national environment
  • Fluency in English.

How to apply:

Interested and suitable candidates are requested to send their applications with Subject “Global Product Manager – Real Time Information Portfolio” to: jobsugic@gmail.com on or before 23 March 2016.

Applications must include the following:

Incomplete applications will be disqualified. Applicants must clearly indicate the position applied for and use this order to name file attachments: Firstname_Lastname followed by document e.g. Gold_Mukasa_CV or Gold_Mukasa_CoverLetter. Only short listed candidates will be contacted.

Visit us at www.unicefstories.org and www.unicef.org/innovation

Job opportunity: UNICEF Education Crisis Platform – Design Consultant, Remote-based
Volunteer opportunity: Design Fellow (Summer), New York