Consultancy assignment: eTools Community Manager and Deployment, New York
Job opportunity: Social and Digital Media Consultant, New York

eTools Technical Writer
Field Results Group
Duration: 11.5 months
Duty Station:  New York

UNICEF’s role in planning, measuring, tracking, and reporting results for children requires the ability to gather, integrate, and share information between multiple actors. The demands for real-time information and problem solving with partners is vital to this process, especially in humanitarian action. While some country offices have attempted to address these needs individually in the past, eTools is the only institutionally supported platform built for this purpose.

eTools is a platform designed and built by UNICEF to strengthen the way it works with partners in managing results for children.

eTools development follows a phased and modular approach to software development, with releases based on an agreed set of prioritized modules and features. With eTools being incrementally introduced to country offices throughout 2016-17, the need for a knowledge base, training material, and product documentation is becoming paramount. Hence, the eTools project seeks a technical writer to develop content for the eTools knowledge base, create a product specification document, and provide direction/guidance around the production of videos and online course material.

To manage the development of web-based product resources for eTools, including:

  • User guide content for the etools knowledge base on uservoice;
  • Frequently asked questions on etools usage;
  • Template sops for country offices to utilize during their etools adoption process;
  • An etools product handbook;
  • Copywriter’s manual and documentation guidelines for all documents produced;
  • Guidance on online training courses to be developed in the future.

Month 1-2: Create user guide and FAQ content on the eTools UserVoice knowledge base; starting with how-to guides on all aspects of the Trips and Partnership modules of eTools (and eTrips app)

Month 3: Create template SOPs for country offices to utilize during their eTools adoption process.

Month 6: Produce a product handbook on eTools.

Ongoing: Maintain the eTools knowledge base with updated features, fixes, and FAQs.


  • Three to five years of professional experience as a technical writer
  • Experience with producing detailed technical product documentation in short turnaround windows
  • A sharp eye for detail, research skills and the ability to work under strict deadlines is a must. At minimum, must possess an undergraduate (Bachelor) degree in English, journalism, communications, or a related field
  • Education/work experience in engineering/technical fields is a major plus


  • Technical Writer who is comfortable coordinating between multiple teams
  • Superior technical writing skills
  • Experience working in/for low-resource settings
  • Familiarity working with software and/or hardware product development teams
  • Superior command of the English language
  • Experience with processing large amount of information and synthesizing it
  • Ability to work in a team and in a diverse work environment.

Fluency in English. Proficiency in French a plus.

Interested and qualified candidates should send submit:
1. Detailed and up-to-date P11 form (which can be downloaded at and/or a CV/resume;
2. Covering letter explaining what makes you suitable for this position;
3. Three writing samples; and
4. Daily rate for professional services (all-inclusive).

Submissions are to be sent to with subject line “Technical Writer” by latest 08 March 2016, 17:00 CET.

Applicants must clearly indicate the position applied for and use this order to name file attachments: Firstname_Lastname followed by document e.g. JANE_DOE_CV or JANE_DOE_CoverLetter.

This is an urgent requirement, so successful candidates will be expected to start soon after selection. Please indicate your ability and availability to undertake the terms of reference above.

Please note that acknowledgement of application will be extended only to short-listed candidates.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

Consultancy assignment: eTools Community Manager and Deployment, New York
Job opportunity: Social and Digital Media Consultant, New York